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We understand that plans can change, and we strive to accommodate our customers to the best of our ability. However, cancellations can have a significant impact on our operations and the experience of other guests. Therefore, we have established the following cancellation policy for our tour services:
1. Cancellation with 24 hours' notice: If you need to cancel your tour, we kindly ask that you provide us with at least 24 hours' notice prior to the scheduled start time. In such cases, we will provide a full refund of the tour cost. You can expect the refund to be processed within a reasonable timeframe.
2. Cancellation with 2 hours' notice: If you must cancel your tour with less than 24 hours' notice but at least 2 hours' notice, we will offer a partial refund of 50% of the tour cost. This policy allows us to compensate for any preparations made on our end, as well as to accommodate other potential guests.
3. Cancellation with less than 2 hours' notice: Unfortunately, we are unable to provide any refund for cancellations made with less than 2 hours' notice. This policy is necessary to account for the costs incurred in preparing for the tour and to maintain the quality of service for other guests who may have booked.
Please note that the refund will be issued to the original payment method used during the booking process. Additionally, any third-party fees associated with the refund transaction may be deducted from the refunded amount.
We appreciate your understanding and cooperation in adhering to our cancellation policy. By doing so, you contribute to the smooth operation of our tours and ensure a fair experience for all our guests. If you have any further questions or concerns, please feel free to reach out to our customer support team, who will be more than happy to assist you.
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